How can we help you?

Yes, you can pay by either cash or credit card. Just choose the option that works best for you during the last step of your booking.

Please contact us at support@transfervda.com or fill out the form on our Contact page. Our team will help reschedule your transfer and ensure a suitable vehicle is arranged for your journey.

Yes, you can. Please contact us at support@transfervda.com or via the form on our Contact page. We’ll do our best to provide a vehicle that suits your needs. Please note that special requests are subject to availability and cannot always be guaranteed.

Of course. During the reservation process, in the “Additional Luggage” step, you can request a baby seat or booster seat for your child. We’ll provide the appropriate seat in full compliance with Italian law and child safety regulations.

To cancel your reservation, please contact us at support@transfervda.com or fill out the form on our Contact page, including your reservation ID. If the cancellation is made at least 7 days before your scheduled transfer and the payment was made by credit card, you will receive a full refund.

Our booking system doesn’t support last-minute reservations, so online booking is not available. However, if a driver and vehicle are free, we’ll do our best to arrange the transfer. Please contact us via WhatsApp at +39 339 711 3050.

Yes, we do. Our VIP service includes a premium vehicle for a top-tier experience. To check availability and make arrangements, contact us at support@transfervda.com or via our Contact form.

A receipt will be automatically sent to your email after booking. If you need a company invoice, please contact us at support@transfervda.com or use the Contact form, including your reservation ID.

During the reservation process, look for the “Do you have a promo code?” section and enter your code. It will be applied automatically, and the price will update accordingly.

When booking, please enter the latest arriving flight and choose a pickup time that best suits your group. We also recommend leaving a note with all relevant details—such as the flight numbers for each arrival—so our drivers can monitor the schedule and ensure everything runs smoothly.

Our meet & greet service is designed to make your airport pickup smooth and easy. During the booking process, you’ll be asked to provide your details and the name you'd like displayed on the sign. The driver will track your flight and wait for you in the arrivals hall, holding a sign with the provided name.

The driver will be waiting at the agreed pickup location—whether it’s an airport, hotel, or private address. If you have trouble locating them, they’ll try to reach you via iMessage, WhatsApp, Viber, Telegram, or another messaging app. You can also contact us on our emergency number: +39 339 711 3050.

Our driver will monitor your flight or train and adjust the pickup time accordingly. In case of significant delays or cancellations, our team will contact you to reschedule the pickup when possible.

Yes, please let us know. Updating us on any changes to your travel plans helps us adjust the pickup time and vehicle if needed, ensuring everything runs smoothly.

No, all our transfers are private. The vehicle is reserved exclusively for you and your group.

Yes. When booking, you can choose your drop-off point and provide your accommodation details. Please note that in some cases, direct access may not be possible—for example, if the property is located in the mountains or during severe weather conditions such as heavy snow.

Each passenger is allowed one large suitcase free of charge. If you have extra luggage or sports equipment—such as skis, ski boots, or a snowboard—you can add it during the Luggage step when making your reservation.

Yes. If you have extra luggage or sports equipment—such as skis, ski boots, or a snowboard—you can add it during the Luggage step when making your reservation.

Our vehicles are assigned based on the number of passengers and the luggage selected during booking. If you bring extra luggage that was not included in your reservation, there may not be enough space in the vehicle. This could lead to delays or, in some cases, make the transfer impossible. To ensure a smooth journey, please make sure to include all luggage when booking.

Requests for specific vehicles are generally not possible unless you contact us in advance and book a VIP Transfer. In that case, we will do our best to accommodate your preference based on availability. Even without selecting a specific model, we always provide high-standard vehicles to ensure a quality and comfortable transfer.

We are not able to confirm the exact vehicle in advance, as vehicle assignments are made the day before each transfer to ensure the best match for your trip. However, all our vehicles are high-standard, always clean, and maintained according to the highest safety regulations to ensure a safe and comfortable journey.

Yes, absolutely. Most of our vehicles are 4x4 and equipped with high-quality snow chains to handle severe winter conditions. All of our drivers are based in the Aosta Valley and have extensive experience driving in extreme mountain weather.

The assigned driver can only be confirmed on the day of the transfer. However, all of our drivers are fully licensed, highly experienced in private transfers, and trained to drive in mountainous terrain and challenging weather conditions. You can count on a safe and professional service.

No. To maintain high standards and ensure our vehicles remain clean and pleasant for all passengers, smoking, eating, and drinking alcohol are strictly prohibited during the ride.

A private transfer offers a significantly better travel experience. We provide a meet & greet service to ensure a smooth and stress-free start to your journey. Our vehicles are clean, high-tier, and maintained to the highest standards of comfort and safety. All our drivers are highly skilled, with years of experience in private transfer services.

We are a local company based in the Aosta Valley, operating across key regional destinations such as Saint-Vincent, Aosta, Breuil-Cervinia, Champoluc, Courmayeur, and more. With over 25 years of experience, we specialize in connecting travellers to and from the main airports in northern Italy, including Turin and Milan. All of our drivers are local professionals, highly familiar with the region and trained to drive in mountainous areas and severe weather conditions.

We offer high-tier private transfer services, ensuring comfort, quality, and reliability on every trip. Our main focus is on connecting Aosta Valley destinations—such as Saint-Vincent, Aosta, Breuil-Cervinia, Champoluc, Courmayeur, and others—with major airports in northern Italy, including Turin Caselle and Milan Malpensa.

If you’ve left something in one of our vehicles, please contact us at support@transfervda.com. We’ll do our best to help you recover the item as quickly and easily as possible.

Animals are not permitted on board, except for assistance animals accompanying passengers with disabilities.